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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Maxwell

January 23, 2025

5  out of  5
rating by Mike Maxwell
"I was about a quarter of the way through the quote process when Matt called. Knowing i had questions I answered right away. Matt was very helpful right from the beginning before even starting the quote fresh with him. After what felt like a million questions and changes Matt was able to make it happen exactly how I wanted it. Highly recommended contacting Matt Ackert with any questions or concerns."
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Wendy Johnson

January 15, 2025

5  out of  5
rating by Wendy Johnson
"Had a great experience with Matt today. He explained in great detail what we needed for our Auto and Home coverage for our needs at this time. Multiple discounts saved us a lot of money from our current insurer and we're very grateful. Thank you Matt 😊"
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star maizonet

December 20, 2024

5  out of  5
rating by star maizonet
"Matt was very helpful and giving me the best rates. Thank you so much."
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Amanda Jones

December 14, 2024

5  out of  5
rating by Amanda Jones
"I'd give more stars if I could, Matt was absolutely AMAZING!!! I am so appreciative of his persistence in contacting me and it wasn't a barrage of calls. With a busy work and home life he respected my time, which I value. Matt laid out a plan that matched my current one (plus renters insurance) and it got me a huge savings in my monthly payments by switching to State Farm. My prior carrier (I was with for over 10 years) was so hard to contact and never returned emails. It was a breeze signing up and a relief to always speak to him and not some automated service. Thank you again Matt, I look forward to being a long-term client."
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kim ohara

December 13, 2024

5  out of  5
rating by kim ohara
"I am very satisfied with the customer service I received from Matt. He contacted me promptly and worked to make sure I had the coverage I needed. The best part is that he saved me over 50% of what I was paying for insurances."
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Alicia Ramos

December 10, 2024

5  out of  5
rating by Alicia Ramos
"Matt was great"
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Sue Scott

December 10, 2024

5  out of  5
rating by Sue Scott
"Matt was great and a pleasure to work with"
We responded:
"Thanks for the review on Matt. He does a great job. "
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sheri brown

December 2, 2024

5  out of  5
rating by sheri brown
"Wonderful thank you matt."
We responded:
"Thanks for the review Sheri"
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Malia Jones

November 22, 2024

5  out of  5
rating by Malia Jones
"Matt was exceptional. Appreciate it!"
We responded:
"Thanks for the review Malia. "
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Jim Robinette

November 18, 2024

5  out of  5
rating by Jim Robinette
"Matt was great. Very polite. He answered all my questions and concerns right away. Very knowledgeable. I will have zero issues recommending Matt to my friends / family."
We responded:
"Thanks Jim. Matt is a valuable team member and please let us know if you refer someone. I have a referral program and we love being able to help our customers friends and family whether that being saving on insurance, providing more coverage, or any other we can help."
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Alma Zaragoza

November 14, 2024

5  out of  5
rating by Alma Zaragoza
"Always helpful and professional."
We responded:
"Thank you so much for the review and 5 Stars! I appreciate you being with me and State Farm for years now. "
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Esther Bennett

November 13, 2024

5  out of  5
rating by Esther Bennett
"Matt was awesome very helpful"
We responded:
"Thanks for the review Esther. I am lucky to have Matt on my team. "
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Brian Overmire

November 13, 2024

5  out of  5
rating by Brian Overmire
"Matt was punctual and polite, got me a great rate and I am very happy!!!"
We responded:
"Thanks for review Brian. I love hearing feedback on my team but mostly that they are able to help folks save on their insurance in a world where everything is increasing. "
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christi jacobson

November 13, 2024

5  out of  5
rating by christi jacobson
"I also usually never respond to phone numbers I don"t know but I am so thankful I did. After being so taken advantage of by my old insurance company ( my fault also, so really folks compare your current policy to what Matt and State Farm can do for you) my friend and I drove to Dixon and sat with Matt in person. The new auto and renters insurance policies Matt worked out for me were unbelievable. Matt more than tripled my coverage on both policies and saved me over $800.00. He also reworked my friends policies and saved her money. AND he also provided snacks and beverages ! Can't beat it. Love State Farm and love Matt. Thank you for your hard work and patients with the two of us. Christi Jacobson"
We responded:
"Thanks for making that drive to visit with us, mostly Matt. I can speak for Matt on this one, you guys were great and we are lucky to have you guys as customers. "
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Melissa Green

November 9, 2024

1  out of  5
rating by Melissa Green
"DONT USE HIS OFFICE OR STATE FARM THEY ARE NOT GOOD PEOPLE! BAD BUSINESS, DO NOT USE HIM he is sneaky and acts like he cares but does not. Long story short, anyway i got water damage in my house he never once fought for me to try and get my house fixed. The water damage was from Loescher Heating and Air first of all. ILoescher Heating n Air should have fixed ot first of all but they told me to turn it into my insurance n have my insurance go after theirs which should have NEVER happened this way but i had no choice so did what they said. Anyway it happened in June and it’s now November and still my house isn’t fixed. Then i FINALLY get them to come out to my house a claims adjuster not Jordan Messick from somewhere that works for State Farm and I had a contractor at my house when they arrived so they could not screw me more than they already have, and they got me my money but then i get a phone call from Jordan Messick on 11/7/24 telling me i have no home owners insurance they cut me off on 11/5/2024 for claims that were not even my fault! DO NOT USE STATE FARM they pretend to care but really don’t! A good agent will fight for you not treat you this way!"
We responded:
"Melissa, thank you so much for being a customer over the years and thank you for the feedback. Its hurtful to read this because I do care about my customers and I always want to do right by them. With claims that can be difficult because I have no decision making authority. After several conversations over the last month I thought we were on the same page and deeply sorry that I have seemed to fail you. I know your claim has taken longer than we would like to see but I do believe in State Farm Claims and that they are doing their best. I am always available if you wish to discuss more. "
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Bryon Gentry

November 4, 2024

5  out of  5
rating by Bryon Gentry
"Matt was very knowledgeable and informative and made it easy for me to switch over from my other insurance company. Not to mention they were able to get me a policy for more coverage and half the money."
We responded:
"Thanks for 5 stars and review on Matt. Glad Matt made the switch easy and helped save some money. Love when we can help save our customers money. "
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Miranda Pitz

November 4, 2024

5  out of  5
rating by Miranda Pitz
"Excellent service, extremely responsive and he was able to give me an amazing deal for my insurance. Completely satisfied!"
We responded:
"State Farm has some great rates right now for sure. Thank you for making the switch and bringing your insurance over to Jordan Mesick State Farm."
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Dustin Brock

October 31, 2024

5  out of  5
rating by Dustin Brock
"Vary satisfied. Matt was also vary thorough. It was almost to good to be true and I thought it was. I would highly recommend him to anyone. Not just thorough but also patient and timely. Again I was highly satisfied. Not to mention surprised thank you so much"
We responded:
"Thanks Dustin. If you do refer anybody over to Matt let him know you referred them. I have an awesome referral program. "
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meg mcnamara

October 29, 2024

5  out of  5
rating by meg mcnamara
"Don't know why my ex wife's name is appearing, but I am Dennis Mohrman and I am so glad I returned Matt's call. He saved me money over on line sights with no hidden disappearing discounts after the first 6 months. A real pleasure to work with a person rather than a chat bot."
We responded:
"Thanks for review Dennis. Always glad to help save some money. I couldn't agree more on talking with a person rather than a chat bot. Definitely separates us from competitors. You will always get a person when calling us. "
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Lisa Finnell

October 18, 2024

5  out of  5
rating by Lisa Finnell
"Best customer service ever from an agent!!"
We responded:
"Thanks Lisa. My team and I talk daily about providing great customer service and definitely something we strive to do. Its great to read your review and know my team is taking care of the customers. "
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JoAnna Kupchik

October 16, 2024

5  out of  5
rating by JoAnna Kupchik
"I usually don't answer numbers i do not know but, i did this time. So happy i did. I could not ask for a more polite young man. He was able to get my rates down. It made my day"
We responded:
"Thanks JoAnna. We are glad you answered to and thank you for bringing your insurance over. "
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Kurt Granzetto

October 14, 2024

5  out of  5
rating by Kurt Granzetto
"Matt did an amazing job procuring car insurance for me at a moments notice. He was very professional, courteous, friendly and efficient. I look forward to working with Matt and State Farm for all my insurance needs going forward. Thank you Matt and thank you State Farm."
We responded:
"Thank You Kurt. Matt really appreciates those kind words and takes great pride into being those things. We look forward to working with you and if you need anything at all please let Matt or myself know. "
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AD Purscell

September 27, 2024

5  out of  5
rating by AD Purscell
"Matt was very helpful and very polite. Got me exactly what I wanted!"
We responded:
"Thank you for the review AD"
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Jamie Carey

September 23, 2024

5  out of  5
rating by Jamie Carey
"MATTHEW ACKERT is an amazing agent, I'm looking forward to being a client of his for many years!!!! He is definitely a 5 star agent & goes above and beyond for his clients!!!!!!! Jamie Carey"
We responded:
"Jamie, thank you so much for the review. We are grateful to have you as a customer and look forward to insuring you in the years to come. "
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Cory F

September 20, 2024

5  out of  5
rating by Cory F
"Matt was awesome great salesman upfront and honest and got me coverage of what I needed"
We responded:
"Thanks for the 5 Stars and review on Matt. Cory I really appreciate you bringing over your insurance to my agency. Need anything at just give us a call."